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On-premises Agent: Connection Errors

If your agent is unable to communicate with Runscope, here are a couple of steps you can take to solve this issue:

  • Make sure that you're running the latest version of the agent. You can check your agent version by running it with the --version flag. You can download the latest version here.
  • Run a ping and curl request on the same machine that the agent is running on, and check that you receive a valid response. For example:
    • ping -c 5 api.runscope.com
    • curl https://api.runscope.com
  • Run the agent with the --verbose flag to get a more detailed output, and check for any error messages.
  • Check your server's proxy settings to see if it's not blocking any requests to api.runscope.com. For more information on using the agent with a proxy, check the HTTP/HTTPS Proxy Setup article.
  • If the server is successfully communicating with Runscope, and you have checked your proxy settings, check that your API test's environment is not misconfigured to use a disconnected remote agent with the same name.

If your agent still can't reach our servers after following the steps above, please contact support.

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